Privacy Policy
ESA Housing Help (HyperSpace Solutions LLC) · Effective Date: October 4, 2026
This Privacy Notice outlines how ESA Housing Help, operated by HyperSpace Solutions LLC (“ESA Housing Help,” “we,” or “us”) collects, uses, and shares your information when you engage with our website (esahousinghelp.com), emails from us, or other forms of communication (collectively referred to as our “Services”).
Please be aware that this Privacy Notice does not apply to websites or services that are not operated by ESA Housing Help and that have their own privacy policies. For any questions about our privacy practices, you can email us at hello@esahousinghelp.com.
1. HIPAA
ESA Housing Help connects individuals with mental health professionals to support emotional support animal (ESA) letters and psychiatric service dog (PSD) evaluations.
In doing so, we may collect, share, and store protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”), acting as a business associate of these mental health providers.
As a business associate, ESA Housing Help can only handle PHI in ways the provider is authorized to. For details on how your mental health provider handles your PHI, please refer to their specific privacy notice, and see our HIPAA Privacy Notice.
2. The Information We Collect
Depending on how you interact with ESA Housing Help, we may collect information through the following ways:
Information You Provide Directly:
- Contact Information: Details you share when communicating with us by email or phone.
- Assessment and Order Information: Your name, email address, phone number, date of birth, state of residence, and the service you choose.
- Transactional Information: Payment details and purchase history when you place an order.
- Health Information: Mental health details submitted through ESA or PSD assessment questionnaires.
- Animal & Housing Details: Information about your emotional support or service animal and your housing situation that you provide to support a documentation or reasonable-accommodation request.
- Consents and Signature: The consents you accept and the name you type as your signature when you place an order.
Information Collected Automatically:
- Device and Online Activity Data: Information like your IP address, browser type, device identifiers, the pages you visit, and the time of your visit, recorded by our hosting provider when our pages load.
Information from Third Parties:
- Health Information: Shared by your mental health provider to facilitate ESA or PSD evaluations.
Note: External vendors (like payment processors) may collect sensitive information like payment data on our behalf. ESA Housing Help does not store your full payment card details.
4. How We Use Your Personal Information
We may use the information we gather to:
- Deliver our Services: Facilitate your communication with mental health professionals, process purchases, and send important notices.
- Respond to you: Address your inquiries, support requests, and feedback.
- Review refunds and disputes: Review and decide refund requests under our Refund Policy, and handle payment disputes, fraud prevention, and related compliance.
- Improve and maintain our Services: Diagnose technical problems, monitor system performance, and improve our Services.
- Market our Services: Develop and administer promotional campaigns and the marketing messages you receive from us.
- Meet legal obligations: Fulfill legal requirements, enforce our terms, prevent fraud, and protect rights, property, and safety.
- Support relationships with mental health professionals: Manage necessary contracts and perform general business operations.
We may also use aggregated or de-identified data for research, analysis, marketing, or to improve our Services.
6. We Do Not Sell Your Personal Information
ESA Housing Help does not sell, lease, or rent your personal contact information, medical records, or telehealth intake data to any third parties, advertisers, or data brokers.
7. How We Protect and Store Your Personal Information
We implement a mix of physical, technical, and administrative safeguards to protect the personal information we collect through our Services.
While we take appropriate measures to protect your information, no system, server, or network is completely secure. We cannot guarantee the absolute security of any information transmitted to or stored by ESA Housing Help or its third-party partners.
ESA Housing Help operates in the United States. Your information may be processed and stored in the U.S. and by the service providers we use to operate the Services, which may be located in other jurisdictions.
8. Retention of Your Personal Information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. California law requires us to share how we determine retention periods:
- Some personal data is kept for the duration of our relationship to deliver Services.
- After services end, we may retain information for legal, regulatory, or business obligations (for example, for tax purposes or fraud prevention).
9. Your Privacy Options
You have several choices regarding how we collect and use your personal information:
Your Information:
Email us at hello@esahousinghelp.com to view, correct, or update your personal information, such as your contact details.
Email Communications:
If you no longer wish to receive marketing emails from us, click the unsubscribe link at the bottom of any marketing email.
Cookies:
- Adjust your browser settings to block or limit cookies.
- Note: Disabling cookies may affect certain features of our Services, such as the payment page.
10. Children's Information
We do not knowingly collect personal information from children. If you believe that we have unintentionally gathered a child’s personal data, please contact us at hello@esahousinghelp.com.
A parent or guardian may request that we delete their child’s information or stop using it. Upon verification, we will promptly remove any such information from our records.
11. Updates to This Privacy Notice
We may revise this Privacy Notice from time to time. The “Effective Date” at the top of the page reflects when the Privacy Notice was last updated.
If significant changes are made, we may notify you by other methods, such as email or a notice posted on our Services. Your continued use of our Services after updates means you accept the revised Privacy Notice.
12. Additional Notice for California Residents
The California Consumer Privacy Act (CCPA) grants California residents rights regarding their personal information. These rights apply whether you are a customer, a visitor to our site, or otherwise interacting with us.
Please note: Personal health information (PHI) managed under HIPAA is not covered by the CCPA.
Collection, Use, and Retention
California residents have the right to know what categories of personal information we collect and for what purposes. Here is a summary:
| Category | Examples | Sources | Purpose | Retention |
|---|---|---|---|---|
| Personal Identifiers | Name, email address, phone number, date of birth, state of residence | Directly from you | Service delivery, customer service | Retained during our relationship and longer for legal and business needs |
| Customer Records | Telephone number, payment and order records | Directly from you; our payment processor | Transactions and service delivery | Retained as required for taxes and fraud prevention |
| Commercial Information | Purchases, order history | Directly from you | Record-keeping, service improvement | Retained per state legal obligations |
| Internet/Network Activity | IP address, browser type, pages visited | Automatically from your device | Operating and securing the website | Regularly deleted once no longer needed |
| Sensitive Information | Mental health information, typed signature | Directly from you; your mental health provider | ESA/PSD services | Retained during the service relationship and as required by law |
We do not collect biometric or precise geolocation data.
Your Rights
As a California resident, you have the following rights:
- Access: Request access to the personal information we have collected about you.
- Delete: Request deletion of your personal information (subject to legal exceptions).
- Correct: Request correction of inaccurate personal information.
- Opt-Out: Opt out of the sale or sharing of your personal information.
You or your authorized agent can submit a request by emailing hello@esahousinghelp.com. Please include enough detail for us to verify your identity and respond to your request.
13. Contact Us
If you have questions about this Privacy Notice or wish to exercise your privacy rights, please contact:
Privacy Officer, ESA Housing Help (HyperSpace Solutions LLC)
Email: hello@esahousinghelp.com