Privacy Policy
Last Updated: September 1, 2026
1. Introduction & Overview
Pet Housing Rights Telehealth Network, LLC ("Pet Housing Rights", "we", "us", or "our") respects your privacy and is committed to safeguarding the personal and sensitive health data you provide through our website and telehealth services. This Privacy Policy details the types of data we collect, how we process and store it, and your legal privacy rights under federal and state privacy statutes.
2. Information We Collect
We collect information in two principal categories:
- Personal Identifiable Information (PII): Full legal name, residential mailing address, state of residence, email address, phone number, and payment billing details.
- Protected Health Information (PHI): Self-reported psychological history, symptoms, questionnaires, and telehealth clinical consultation notes provided to your evaluating clinician. All PHI is stored in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
3. How Your Information Is Used
Your information is used strictly to:
- Match you with an appropriately credentialed, board-licensed mental health professional in your state of residence.
- Facilitate your clinical telehealth evaluation and the drafting of your ESA or PSD recommendation letter if clinically appropriate.
- Assist in verifying your letter if your housing provider or airline requires clinician licensure confirmation.
- Process transactions securely via our PCI DSS compliant payment gateway (Stripe).
4. Data Security & Encryption
We employ military-grade 256-bit Secure Socket Layer (SSL) encryption for all web communications and data transfers. Personal records and medical data are maintained in access-restricted, audit-logged healthcare databases adhering to HIPAA Security Rule standards.
5. We Never Sell Your Data
Pet Housing Rights does not sell, lease, or rent your personal contact information, medical records, or telehealth intake data to any third parties, advertisers, or data brokers.
6. Contact Our Privacy Officer
If you have questions regarding your data or wish to exercise privacy rights under state laws (such as CCPA/CPRA), please contact:
Privacy Officer, Pet Housing Rights Telehealth Network, LLC
100 Montgomery Street, Suite 1400, San Francisco, CA 94104
Email: privacy@pethousingrights.com